Enterprise Service Management
Maximize the Efficiency of your Company
Organizations face the challenge of making operations both efficient and adaptable. So streamlining internal processes is crucial for businesses to succeed. Our Enterprise Service Management (ESM) solution provides an integrated platform that centralizes and enhances company-wide services – going far beyond traditional IT Service Management.
Win with integrated Service Management
Enterprise Service Management takes traditional IT Service Management (ITSM) to the next level. While ITSM is limited to managing IT services, ESM extends these principles to all business areas – from IT to HR and finance to customer service.
With Enterprise Service Management, you can improve service quality, reduce costs and increase employee satisfaction.
Your Challenges
Lack of Process Standardization: Non-transparent and inefficient workflows prevent your business success.
Poor Collaboration: Ineffective communication leads to misunderstandings and increased effort, poorer work quality and reduced employee satisfaction.
Unutilized Integration Potential: Siloed applications without interfaces cause inefficiencies across teams.
Inefficient Processes & Automation Gaps: Manual tasks waste valuable resources and increase error risks.
Our Solutions
Tailored Analysis & Implementation: We design clear structures and measurable results with an ESM solution based on your needs.
Proven Experience: Leverage our years of cross-industry experience. We understand the market challenges and offer sound, practical solutions.
Seamless Third-Party Integration: Achieve consistent operations with smooth ESM integration into your existing applications.
Atlassian Partnership Advantages: Gain exclusive benefits from our Atlassian Platinum Solution Partnership and deep expertise.
Our Success speaks for Itself
Introduction of Jira Service Management (JSM) for centralized management of IT events and incident management for efficient Enterprise Service Management
Introduction of (partially) automated, company-wide legal management with Jira Service Management.
Insights for Download
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Got curious or need more information? Connect with our expert. We look forward to hearing from you!
Roland Bürk
As very experienced Atlassian Manager in the areas of Finance and Insurance he has deep expertise in complex IT and Software Development projects. In addition he possesses profound knowledge of IT operational environment combined with Atlassian solution design.
Introducing Atlassian Data Manager
Extend and optimize your asset management with the Data Manager extension for Atlassian Assets.
As a native asset and configuration management tool, Assets is part of Jira Service Management (JSM) in Premium and Enterprise licenses.
Data Manager offers over 30 integrations with other systems and also supports automated csv imports. This allows you to manage your data seamlessly and efficiently. Additionally, features for data cleansing and analysis of both data to be imported and existing assets are available.
As an Atlassian Platinum Solution Partner, we set up the solution to meet your needs and guide you get the most out of the tool.
Advantages of the Data Manager at glance
More than 30 connectors for automated, seamless integration of data sources into Assets.
New data cleansing and centralized golden record capabilities.
Enrich asset data by combining multiple source systems.
Improve data quality with enhanced capabilities.
Extended analysis options to create dashboards faster and gain visibility into asset data.
New automation options in conjunction with workflows.
No additional costs for the Data Manager functionalities.
