Author: Ramona Daub

The HiQ solution named Business Process Platform enables companies to optimize their business processes for more efficiency and success.

Understand and successfully implement Business Process Platforms

What are Business Process Platforms?

Business Process Platforms are integrated software solutions that help organizations model their business processes. They provide a central platform that supports the five phases of the Business Process Management (BPM) lifecycle – design, model, execute, monitor and optimize. Users can also use BPPs to manage different processes such as manufacturing, logistics, sales and customer service.

In simple terms, the relationship between BPM and BPP can be thought of as follows: Business Process Management provides the strategy and framework for improving business processes. The Business Process Platform provides the technical foundation to implement these strategies efficiently. The two often work hand in hand, with BPM defining and optimizing the processes and BPP technically supporting and executing these processes.

Why do Business Process Platforms matter?

  • Increased efficiency: By automating routine tasks and reducing manual intervention, business process platforms can significantly increase the efficiency of your business processes. For example, this can lead to faster order processing and shorter production times.
  • Cost reduction: Automated processes reduce errors and rework, resulting in significant cost savings. In addition, improved transparency enables better resource planning and utilization.
  • Flexibility: Business Process Platforms are scalable and adaptable. They can be easily adapted to changing market conditions and business needs, giving your organization a high degree of flexibility.

How do you decide if a BPP makes sense for your organization?

Despite all the benefits, investing in a Business Process Platform is no small step. It can be difficult to realistically weigh up the pros and cons for your organization. Does it make sense for my organization to implement a BPM tool?

To answer this question, we have developed a process to guide you through the BPP decision making process:

  1. Questionnaire: We will start by sending you a questionnaire. Based on your answers, we will take stock of which processes are implemented in your organization and how they are implemented.
  2. Assessment: Based on step 1, we carry out an evaluation. This in turn leads to a rough concept for a joint workshop.
  3. Preliminary Discussion: Before the actual workshop, we hold a preliminary discussion with you. This will ensure that the objectives, agenda and, of course, the participants of the workshop are precisely tailored to your needs.
  4. Workshop: The workshop is the major milestone we work towards. As a result, you will receive a fully developed technical concept from us. This outlines the status of your business processes, where we see the greatest potential and, if you decide to implement a BPP, where we would start.
    The business concept provides you with concrete documentation to help you decide whether and who to implement a Business Process Platform in your company.
  5. Implementation: If you decide to implement a Business Process Platform, we will implement it iteratively and in close, regular consultation. We will incrementally add functionality to provide your organization with an initial MVP that is ready for production in the shortest possible time.

Not sure if a Business Process Platform makes sense for your organization?

Then talk to us. We are your partner for effective process management. 

Learn more about our Business Process Platforms solution.

Conclusion

Business Process Platforms offer a wide range of benefits, from increased efficiency to cost reduction and flexibility. They are an essential tool for companies that want to remain ahead in the digital age. 

Invest in a Business Process Platform and give your company a competitive edge. Digitization is not a trend, it’s the future – and with BPPs, you’re well prepared.

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Stefan Mücke

Stefan is responsible for our Business Process Platform Services. He enjoys pushing his limits in triathlons or working on the perfect espresso.

HiQ offers companies customized solutions for reliable device management and over-the-air firmware updates.

Firmware Over The Air: We explain FOTA

In the dynamic landscape of industrial manufacturing, digitization plays a key role for success. Terms such as Industry 4.0 or IoT (Internet of Things) are no longer concepts for the future, but have been firmly established worldwide — both for modern production and for a smartly connected everyday life. Almost everyone uses technologies that are attributed to these terms, whether directly or indirectly.

Firmware over the air (FOTA) updates are a key tool in this constantly growing digital repertoire. They make it possible to comply with the latest (security) standards, bring features to market faster and even help protect the environment.

In this article, we explain the various terms associated with FOTA updates in an easy-to-understand way. 

We also provide a concise overview of why FOTA is so essential not only for software developers, security managers and device manufacturers, but also for end users.

Key terms around FOTA

Internet of Things

The Internet of Things, or IoT for short, refers to the communication between different machines, systems and devices. The technology used for communication is irrelevant. From Bluetooth to 5G to the classic Internet, everything is included.

This type of communication allows automatic workflows to be defined and executed between different devices at different locations without the need for human intervention.

One example: Many homes now have smart devices that communicate with each other. Sensors measure the position of the sun, for example, and automatically close the shutters. This automatic shading allows the amount of light and heat to be directed into the various rooms. If there is also a link to an intelligent heating installation, the result is an extremely sustainable and energy-efficient system.

Hardware/Firmware/Software

IoT devices usually consist of several parts, which are assigned to three categories: Hardware, software and firmware. 

Hardware refers to the physical component, the body of a device, so to speak. This can be touched, but can also be broken. 

Firmware, on the other hand, describes the ‘invisible’ part (to be imagined as the electrical impulses of the brain) — so the code that communicates directly with the hardware and orchestrates which part performs which task and when. 

Software describes the part of the code that no longer interacts directly with the hardware, but only with the firmware. Firmware is generally also referred to as embedded software. 

Cyber Security

The (embedded) software described above is usually extremely complex and consists of thousands of lines of code written by different developers. This makes it almost impossible to keep firmware or software completely free of security vulnerabilities. These can be exploited to access the data stored on a device or to render the device unusable by  hackers. 

According to a recent report by Cybersecurity Ventures, the consequential costs of cyber crime amounted to just under USD 8 trillion in 2023 and will rise to USD 9.5 trillion in 2024. The trend is rising, even for 2025.

FOTA

To stay in the context of cyber security: If a security gap is found, it must be closed as quickly as possible to prevent criminals from exploiting it (if this is not already the case).

In the best case scenario, the gap will be closed in a few hours. However, the latest, secure version of the firmware still needs to be installed on the end device. This is known as an update. If the device is not connected to another device, such as a computer, this is known as a wireless update or OTA update (over the air update).

FOTA update therefore means nothing other than Firmware Over The Air Update and describes the wireless update of the firmware.

As described, these can be updates to solve security issues, but also other firmware adjustments; for example, to add current functions or to optimize device performance and service life.

FOTA updates are essential for modern IoT and enterprise environments as they ensure security, efficiency and scalability in device management.

Curious why OTA Firmware Updates and device management are essential for modern IoT and enterprise environments?

Here you can read more insights and download our free 1-pager on Device Management.

What’s next?

Now that the terminology has been clarified, our upcoming blog posts will focus on the F-OTA process: 

  • What added value does the FOTA process have for companies and end users? 
  • What technologies and processes are behind the term?
  • What can an XXL FOTA system look like? 
  • What is the Cyber Resilience Act? 
  • And above all: how do you get such a system?

We answer these and other questions in the Scandio article series Revolution in the IoT age: Firmware over the Air.

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Katja Grünewald

Katja has been working as a software developer at Scandio since 2022. She strives to support companies on their path to Industry 4.0 with her experience in FOTA and her passion for digital solutions.

HiQ advises companies on the digitization of their processes with Atlassian tools like Confluence.

Tips & Tricks for Atlassian Confluence

Part 1

But how can you best use Confluence to exploit its full potential?

In this article, we share some tried-and-tested tips and tricks to help you integrate Confluence into your day-to-day work and make collaboration in your team even more effective.

1. Make a clear decision: What information belongs in Confluence?

Confluence can do a lot – but not everything needs to be mapped in it. Think carefully about which information should be stored centrally in Confluence and which is better kept in specialized tools such as to-do lists. A clear demarcation not only saves time, but also ensures a clean structure and more clarity for team members.

2. Structure your content: Less is more

A clear and concise page structure is the be-all and end-all in Confluence. Avoid unnecessarily complex hierarchies – not too shallow, but not too deep. A structure with a maximum of three levels is ideal. It helps if your content is divided into meaningful areas, for example into specific departments, projects or topics. Each of these areas should have a clear task and objective. The pages should be logically structured and an additional overview page with a table of contents will help your team to keep track.

3. Use templates and create your own

Confluence already offers a variety of templates that help you to record content in a structured way. Browse through the various categories here or search for relevant keywords. Alternatively, you can also create your own templates that are tailored to the specific needs of your department or project. These templates save time and ensure that all important information is recorded in a similarly structured way.

4. Headings and tables of contents: Navigation made easy

Structure your pages with clear headings and insert corresponding tables of contents in overview pages. This allows your team members to quickly grasp what the section is about and find the information they need more quickly. A good headline design not only improves readability, but also supports the search function in Confluence so that relevant content can be found in a flash.

Conclusion: A well-structured Confluence is worth its weight

With the right decisions regarding the distribution of information, a clear page structure and the targeted use of templates and headings, Confluence becomes an invaluable tool in your company. It improves collaboration, saves time and helps your team to complete their tasks efficiently.

Stay tuned for tips & tricks for Atlassian Confluence – Part 2!

Use our expert knowledge: Our training courses will help you unleash the full potential of Confluence. Find more information on our training offerings here.

As an Atlassian Platinum Solution Partner, we receive special conditions and can therefore save you resources. Invest in the future of your company – with Confluence and our support!

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You don’t have Confluence yet or need another license? Then get in touch with us!

At HiQ, we specialize in developing AI solutions that align with real business objectives.

A Game-Changer in Open Source AI

The 405B Powerhouse

Llama 3.1 405B is a groundbreaking model that stands out as the first open-weights AI capable of rivaling the performance of closed-source giants like GPT-4 and Claude 3.5 Sonnet. This development significantly narrows the gap between open and closed models, democratizing access to cutting-edge AI capabilities. The open-weights nature of Llama 3.1 allows the community to fine-tune and adapt the model, potentially unleashing a wave of specialized, high-performance models tailored to various needs.

Accessibility for all

The Llama 3.1 8B model represents a major leap forward for consumer-grade hardware. It outperforms GPT-3.5 on many benchmarks while being able to run locally and at no cost. This advancement places recent state-of-the-art performance in the hands of individual developers and researchers, empowering them to innovate without the need for expensive infrastructure.

Key Improvements

Llama 3.1 comes with several significant enhancements:

  • 128K context length across all models: This allows for better handling of longer inputs, enabling more complex tasks and extended conversations.
  • Multilingual support for eight languages: This broadens the model’s usability across different linguistic contexts, making it more versatile and inclusive.
  • Enhanced reasoning and tool use capabilities: These improvements make the model more adept at logical reasoning and utilizing external tools effectively.
  • Improved instruction-following and chat performance: The model now better understands and executes instructions, providing more accurate and coherent responses in chat applications.

What this means for the future

The release of Llama 3.1, particularly the 405B model, marks a significant milestone in open-source AI. It promises to accelerate innovation, enable new applications, and push the boundaries of what’s possible with locally-run models. As this trend continues, we can expect even more powerful and accessible AI tools to emerge in the near future.

Stay tuned as the community begins to explore and build upon these groundbreaking models!

Want to learn more about artificial intelligence and its models?

Then our AI training course is just right for you! You can find more information here.

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Sebastian Kouba

Sebastian drives innovation in our IT department through his generative AI expertise. When not at work, he’s reliving his youth on the beach volleyball court or crafting the ideal cappuccino.